I ordered my new jacket from jacket hub… I ordered my new jacket from jacket hub on the 28th March. It'd now the 20th April and no tracking number or jacket whatsoever. It said 7 to 11 days. They did email me bad on 3 different occasions when and answered my queries. But was just interested in me giving them a 5 start review when I haven't even received my jacket. They are living in dreamland. Quick enough to take my payment to. I used this company as they looked reputable. I do hope I get my jacket. But as for what they say they deliver and timescales. Terrible 😡

David at Jacket-Hub's Customer Service was brilliant Jacket-Hub gave me extraordinary service, delivering the exact product I needed and getting it to me in Australia within two weeks of ordering it. David was tremendous, keeping me informed and relaxed and confident - and he also delivered on his promises. Brilliant all-round. The jacket only needed slight tailoring. Genuine 5 stars - not a bot.

Ethan did a wonderful job helping with… Ethan did a wonderful job helping with my order. I paid for expenses shipping but I was informed there were delays out of their control. As a gesture of good faith they refunded me the shipping fee. Great communication and customer service.

Do NOT Order From This Company - Buyer Beware Do NOT Order From This Company - Yeah The Price Might Be Inviting But The Service Is HORRIBLE!! BUYER BEWARE!! A lot Of Excuses & A lot Of Fancy Words! Placed An Order For Christmas Gifts On Dec 14th. They Debited My Account 4 Days Later - So Yes, They Made Sure To Get Their Money! Sent Numerous Emails Checking Status & Received Responses Filled With Various Excuses "In Production Stage" , "Working Diligently" Etc... Dec 30th: Supposed To Ship 1st Week In January Via "Fastest Courier Service" - Did Not Happen. Jan 10th: More Excuses "Delay In Processing" Due To "Logistical Challenges" & "Increased Work Load" By Shipper (DHL) Due To Holidays - Feb 2nd: (7 WEEKS LATER) FINALLY Received A Federal Express Tracking # With Info Due To Deliver In 3 Days- Never Happened! Tracking Info Shows Package In Dubai Since Feb 5th - Today Is Feb 14th All Excuses That Are Not My Problem As A Consumer - I Bought A Product , Paid For A Product , And Have Yet To Receive That Product! 8 Weeks Plus For Order Fulfillment Is Absurd

I want people to know what a wonderful… I want people to know what a wonderful company JacketHub is. I was concerned about my item’s delivery date and reached out through email to the website. Within 45 minutes I had been reassured via email from Ethan Bruce. I was delighted to know that my concerns mattered. It honestly felt like a blast from the past, when people were polite and considerate of others. JacketHub ROCKS!