Prompt customer service Prompt customer service when dealing with an exchange (the size guide was confusing). Regardless, very friendly experience and it felt like they kept the customer in mind. Thanks Jacob and Ethan!

Adam Adam, you have gone above and beyond to help me with my mistake.. the quality of my KC Jacket is excellent .. it's absolutely gorgeous.. thank you so much for handling this so quickly..I will be ordering again in the future...products are amazing..thanks..

Better than I thought Not gonna lie, I was skeptical about this website but I took a chance and can honestly say I’m a proud customer. My jacket is exactly as advertised and the fit is perfect. High quality for sure. The shipping took about a month and the customer service replies in automated emails but it worked out

SCAMS SCAM THEY ARE LOCATED OVERSEAS NOT SAN FRANCISCO LIKE THE ADRESS DESCRIBES IVE WAITED THE 15 to 17 DAYS AND ALL I GOT IS GENERIC EMAILS. YOU TUBE VIDEO ON THE WAY WITH PROOF OF ORDER AND PAYMENT AND EMAIL PHOTOS. HOPEFULLY DETERRING NEW CUSTOMERS FROM BUYING INTO A SCAM.

David at Jacket-Hub's Customer Service was brilliant Jacket-Hub gave me extraordinary service, delivering the exact product I needed and getting it to me in Australia within two weeks of ordering it. David was tremendous, keeping me informed and relaxed and confident - and he also delivered on his promises. Brilliant all-round. The jacket only needed slight tailoring. Genuine 5 stars - not a bot.