Prompt customer service Prompt customer service when dealing with an exchange (the size guide was confusing). Regardless, very friendly experience and it felt like they kept the customer in mind. Thanks Jacob and Ethan!

Adam Adam, you have gone above and beyond to help me with my mistake.. the quality of my KC Jacket is excellent .. it's absolutely gorgeous.. thank you so much for handling this so quickly..I will be ordering again in the future...products are amazing..thanks..

Great customer support and help Good quality, great customer service. Everyone I spoke to in customer support was helpful and polite. I would recommend this team.

Great customer service so far! So far the customer service sales team have been very responsive and helpful in assuring me that the trench coat I ordered will be made to the measurements I provided. Adam was particularly comforting in his prompt responses to my questions and concerns. I look forward to receiving a shipping notice and also to receiving the coat!

Dont trust the advertised delivery times! I just received my order and have mixed feelings about the whole process; the website advertises with delivery times of up to 11 days, which sounds great - but I had to wait for over a month now to finally receive it. Which is really bad, given I ordered the vest for a con. And even though customer service is friendly and polite (Adam & Dave) its clear they arent really told anything about the order - with the dates of my order being processed and shipped always off a little bit. Clearly not their fault, but the automated emails following every message asking about 5 stars was a little hilarious. Which leads to another unfortunate point: they never reached out to tell me. I always had to ask and remind them of my order, which was a little annoying. The product itself is of average quality, which is fine by me for that price, only the red leather stripe has more of a pinkish colour instead. Which is a surprise, given the other red parts are fine...