Ruby is a terrific resource! Ruby is a terrific resource! Our law firm uses Ruby to answer all incoming calls. They are always polite and friendly. They document the calls well and let us know all the information we need. They are quick to respond to questions and requests. I would recommend them to anyone who needs help answering calls.

#1 Answering Service Recommended! The onboarding process and setup was exceptional, Brigette walked me through everything. Everyone is very professional and great to communicate with. All of the people I have spoken with is knowledgeable and genuine. Great training of the system and features. Love the app!!

Not what it once was At one point this was a solid service. Those days ended a few years back. What was once highly personalized, polished service is now rote, and kind of embarrassing. The receptionists seem overworked or tired. I took our business over to Abby. They are like the old days of Ruby.

Excellent Service but Pricey Excellent staff and responsiveness. They show extra effort when there's an urgent client call and usually correctly report caller information and reason for the call. My reason for 4 stars not 5 is the price -- definitely pricey especially for overage calls. There should be another batch level between 100 minutes and 200 minutes. 100 minutes is not quite enough, but the jump to the next level is way more that a small to mid size office needs.

I have used Ruby for only a couple… I have used Ruby for only a couple months so far, but I do not foresee that changing. The receptionist are the most polite, friendly, patient individuals I've worked with. The customer success team really is about our success. They routinely ask for feedback and try to tailor my experience with Ruby to my specific needs. Working with a third party minute details tend to get lost in translation but Ruby is more like another member of my team.