Concerned customer
GBWhy do we keep paying for mishandled calls! Extremely inept in handling our companies businesses. Cannot handle call distribution to our companies successfully. Weekly mistakes. Will not take ownership of their mistakes made after their company wide upgrade - and on a weekly basis.Our businesses have lost business because of their mistakes and incapable of correcting them. Ruby had our call handling instructions but it changed on a whim by Ruby and they cannot explain why! And it takes DAYS TO CORRECT THEIR MISTAKES!
Allison Blackwelder
GBPositive and Responsive Having changed from a different service, I have found Ruby associates to be responsive and positive in all interactions. So have my callers/clients. Even the messages from Ruby come with the exact information and feedback that I need. Glad that I switched and will continue to work with Ruby into the future.
Cheryl
GBRubyyyy!! Rubyyyy!!! We are an extremely busy office and we appreciate our Ruby back-ups so much! As the scheduling coordinator I depend on your quick messages as I navigate the busy day. We are an "all hands on deck" type of office and having all of you makes dental life easier. Not to mention, everyone there we've talked to over the few years is super nice! Thanks so much!
Maryann Zaki
GBReally great customer service Really great customer service, varied options to help depending on needs, kind people and great answering service.
Mr. Michael Goldfarb
GBExcellent Service My experience with Ruby has been excellent. From ease of use, prompt customer service feedback and reliable service.