We always end up getting charged… We always end up getting charged additional shipping than what we were originally quoted and it requires a separate invoice. This does not seem very professional. Edited to add that they followed up and explained what was going on. Very courteous and corrected the issue for us!

I showed up at shipping and receiving… I showed up at shipping and receiving dock.dude no way of alerting a worker to pick up m yuh package..kind of negative feelings. However went into main office to get dry ice and my tocallo manuel took care of me .and good vibes did ensue. 👌🤪

Stephanie After thinking Xtractor Depot lied, I have discovered that their 3rd party vendor "Across" baited this transaction with phony claims of next day shipping. Stephanie, I apologize for getting angry and I appreciate your follow through on this. We will work together to make sure this gets made right and doesn't happen to anyone else.

Xtractor Depot is dope Everyone at XD has been extremely helpful and punctual! This has been my favorite place to go for any of my extraction equipment needs. From large scale processing, to small startup extraction labs, Depot has everything you need, at a competitive price.

Good Product, Bad Transaction Ordered a SS Buchner funnel. Good product at a good price. Online order was not smooth. Did not receive an e-mail confirmation of the order. Could not print receipt (for business credit card reconciliation). Called 3 times (and left a message) to confirm order and get receipt. No call back. Funnel showed up one week later. Update. Issue resolved. Customer Service has reached out and supplied all the necessary paperwork.