Somewhat disappointed As I was reviewing the transcripts I was also listening to the audio. Many words were missed or excluded and some of the words were recorded as unaudioable, however I was able to hear what was being. I also paid for verbatim, but many "ums" and other like words were missing.

Not Satisfied I dictated several simple letters with invoices. I received one long narrative back. I paid before I could review as always therefore, I couldn't tell there was a problem until it was to late. Needles to say there is no way I can send this to a client and will have to have it redone. I sent a message to the company and am waiting for a response. I am very interested to see how the company will fix this issue.

Resolved my issue in no time I realized my credit card was double charged for a transcript and Vanessa Almodovar was awesome! She was responsive, assured me that she'd look into it and keep me up to date throughout the 2 days it took to remove the charge. I find it rare that companies are willing to take the time to be proactive about where your issue stands and I'm thrilled that GMR was willing to go that extra mile. I highly recommend GMR for its services.

Couldn't be more impressed. I sent 8 chapters of the interviews for a book. The interviews were done in two days. They were not punctuated by me, just very rough. They came back from GMR with proper punctuation, sentencing, and paragraphs. Quotation marks were correct. Ums and ahs gone. GMR's performance was far better than my highest expectation!!!

Disappointed This Time I have generally been very pleased with your service. However, with the latest file I sent to be transcribed, I received a message that it was difficult to hear the speaker. I understood that, because it was in a large meeting room. I had placed the recorder near the podium, but I was willing to pay more due to the less than ideal circumstances. Yet with the transcription I received, about every 10th word was marked inaudible. I went back and listened to the recording and was able to transcribe it myself. And in only about three places did I have to back up and try again. Also, I found that the words that were transcribed were not always very accurate. Hope you can do better next time.