Resolved my issue in no time I realized my credit card was double charged for a transcript and Vanessa Almodovar was awesome! She was responsive, assured me that she'd look into it and keep me up to date throughout the 2 days it took to remove the charge. I find it rare that companies are willing to take the time to be proactive about where your issue stands and I'm thrilled that GMR was willing to go that extra mile. I highly recommend GMR for its services.

At least I didn't have to do it It took longer than it was supposed to. After the due date passed, I was told it was difficult audio (2 people, one on speaker phone, no background noise) and I would be charged more. When I finally received the final document, I expected some inaudibles marked, but there are so many! And I have to review the whole document because I've caught a few mistakes in text that wasn't flagged for audio issues. I have now spent an hour going through the audio and fixing the text and still have another half to go. My only consolation is that I didn't have to do the full transcription and my job is reimbursing me. I've missed a few deadlines and am now hoping to get this piece up before the end of this week.

Hello Hello, I'm Christina, I want to work on my English education in this world. I will become a dream mother, I will be a Turkmanch woman commander, I'm sure

Sufficient GMR was a good service. The challenge was their transcripts that used both languages. Also, if sending more than one transcript, expect them to come back in different formats. I've had some that include people's names - to indicate who spoke when. I've had others where it was just interviewer and interviewee. One transcript I had a challenge with was one that was split - because there were 2 languages. They were 2 different transcripts - one had time stamps the other didn't - so when thinking about how to put them back together, I had a hard time - until I listen to the recording.

Very impressed I sent several files for transcription. They all were transcribed extremely well and were delivered more quickly than promised. The price was very reasonable. When I called with a question I got an answer right away – from a live person. I'm very busy and really appreciate that level of customer support.