Superior full stop Second to none service and communication. High end products, the minute I took the salt & pepper mill set out of the box I realised that I purchased excellence. Highly recommended

Excellent service response Our pepper mill stopped working and when looking for a replacement found that the mechanism had a lifetime guarantee. Sent an email expecting to find weren't covered but happy to say got a prompt reply. Had to provide some pictures, confirm the problem and delivery details. Was notified within 30minutes that a replacement would be sent, haven't received it yet as just been notified - excellent response and well done

First rate product Really good product; excellent service. A lovely pepper mill at the meal table! This company looks very interesting and definitely worth supporting.

Customer Service is second to none. The Customer Service is second to none. I was aware of the mechanism guarantee provided by Cole and Mason and when the base of my pepper grinder snapped, I contacted them with some photographs. I emailed on a Sunday and they got back first thing Monday to say they would look into my issue. Next day I received another email saying my claim was valid and I could expect a replacement within 28 days. 2 days later the Postie was at our door with a new grinder! Hats off to Customer Service, a refreshing attitude.

Cole & Mason's pestle and mortar is fantastic! Cole & Mason's pestle and mortar is brilliant product; I use it every day and think it is indispensable to any cook, however serious they are. Not only that, but Cole and Mason's customer service is excellent. I thoroughly recommend. Thank you Cole and Mason!