Customer Service is second to none. The Customer Service is second to none. I was aware of the mechanism guarantee provided by Cole and Mason and when the base of my pepper grinder snapped, I contacted them with some photographs. I emailed on a Sunday and they got back first thing Monday to say they would look into my issue. Next day I received another email saying my claim was valid and I could expect a replacement within 28 days. 2 days later the Postie was at our door with a new grinder! Hats off to Customer Service, a refreshing attitude.

Cole & Mason's pestle and mortar is fantastic! Cole & Mason's pestle and mortar is brilliant product; I use it every day and think it is indispensable to any cook, however serious they are. Not only that, but Cole and Mason's customer service is excellent. I thoroughly recommend. Thank you Cole and Mason!

Great products Great products. Am delighted with the new salt and pepper grinders. Quick delivery and very well packaged.

Salt and Pepper Mills Very efficient with my order and received goods quickly. All was well packed. Very happy with my purchase! Beautiful salt and pepper mills (Derwent), very solid, eye pleasing and smooth to use. Got them in the sale too at a fabulous price.

Just received replacement pepper mill Just received replacement pepper mill. Replacement covered by lifetime warranty. No questions asked and even though claim was made over the Christmas period arrived in record time. Thank you so much.