Beautiful high quality rug! The website was easy to navigate, images were realistic representation of the product. We LOVE our area rug in our newly renovated coastal design space. We ordered and returned about 5 rugs from Amazon that just looked poorly made or didn’t look like the image. We decided to spend a little more money for a high quality rug. Worth every Penny!

Second time shopping here! I stumbled up this shop a couple years ago when looking for a Magnolia brand rug. Pricing, ordering and shipping were exceptional. Last week I once again decided to add an area rug to our home. I ordered another Magnolia brand rug. I received timely updates of my order and arrival of my rug within a week. It was delivered on an incredibly rainy day and therefore outside for about 30minutes until I could get it inside. It was wrapped so well that it stayed completely dry. Unrolled and ready to go. I absolutely love it.

Good price and service Our rugs were shipped in a pretty timely manner and came in as expected. They were shipped from different places and came at different times. We used the Chat function to get more detailed status updates between the different rugs. It was accurate and courteous. The only slightly negative thing was the online status lagged the actual shipping status by a few days.

Extremely long shipping time Ordered a carpet sample on 2/25 that was not free. Shipping label just created on 3/3 - full week later. If it takes this long to get a sample, I’m dreading how long my order would take. I’ll shop elsewhere.

Buy with caution I special ordered the mountain retreat series tropical sea mosaic tile from a local dealer/storefront but it took awhile to arrive. My contractor miscalculated the amount needed and we were short about a sheet and a half. I searched online to see if I could order somewhere with fast shipping so that I could have my project completed quickly.I was thrilled to discover I could order it here and get it quickly! I did receive my order within a few days, which was the only positive about ordering from here. Unfortunately both sheets had chips, scratches and cracks throughout and for $25 a sheet, I would expect beautiful tile. I sent an email with pictures to the email listed for customer service with no response. I then followed up with a phone call and was redirected to their online ordering department where I left a message, also with no response. Absolutely horrible customer service because there isn’t any. They were happy to take my $50 for a damaged product but not even willing to acknowledge my dilemma through any of the communication sources they provided at the time of order. I have no means to replace my tile or find a resolution.