Took my money but no product and company doesn't anwer phone or emails I have not received any product but you charged my credit card. Because you use Shop, even though I filled in new address info, it populated with the old. I was unable to edit my order even though it had not been processed. I could not tell from the order detail if the pan had a honeycomb bottom. The phone # provided on a email is fictious. It does not have a business answering message and no one ever picks up. I have no idea what the status of my order is because imarku will not respond. I filed a complaint with the BBB to resolve.

Very good service Very good service. One of the knives in the set had a dent in the handle, and upon our request they sent us a replacement promptly. There was a hiccup in the process, but every time we communicated via email, they were very responsive and helpful. The knives are very sharp, too!

Wrong Item Received Out of four (4) items ordered, one (1) was the wrong item. While ordering the Serrated Bread Knife 10" with the Pakkawood Handle, the item received was of different design, with "riveted" different wood handle. Contacting Customer Service by phone was no use, contacting by email was successful. The item in question has now been promptly delivered. The hassle of this order was not about the value of the knife, but executive time wasted to get it replaced. All items are fine and good looking, considering Made in China.

Satisfaction guaranteed I am so happy with my beautiful knife set and sharpeners. It wasn't the set I ordered, but I am happy and satisfied with the quality of wood and service. I no longer have to worry about having a dull knife or scissors ever again. Imarku customer service was outstanding and kept in touch through my whole knife process. Thank you so much!

price wise price wise, it was good. but other than the order confirmation, never recieved any further updates, no shipping and tracking info. about the time i though i should contact them, it suddenly showed up.