Don't believe what they advertise as… Don't believe what they advertise as far as discount go, such as Medicare. It's just a tool to get a foot in the door. There was no mention of any kind discount, especially, medicare. I ended up paying $22000. So far I have no complaint about the installation or product reliability. I had thought the price should have been in the area $15000.

Our tub was everything we hoped Our tub was everything we hoped, and more. We were surprised that we ended up having to replace our 40-gallon water heater with a more adequate 50-gallon water heater. That subject would have been handled better if it had been broached during the sales process. My only other gripe is that the bottom-most horizontal panel keeps flopping open, as the magnets don’t seem to be enough to keep it closed.

I had an American standard walk in tub… I had an American standard walk in tub placed in my home for over 20 grand. Had all the inspections done ,including my hot water tank .It passed with flying colors. My husband and I tried the tub and it worked great for half way thru you get ice cold water each time. Then I was told to get a bigger hot water tank installed when I was upset that I can’t use my tub. It is almost a 21 thousand dollar shower chair! I’m still making payments and haven’t had a soaking bath in years now! I miss my old tub! At least I could soak in it . I’m in Cronic pain . What a waste of money! As long as they get their sale. I wish I could undo the damage that was done ,so sad 😢

I called to get a quote on April 25 2024 I called to get a quote on April 25, 2024 and when they asked if they could call me back if we got disconnected, I said no, that I would call them back if we got disconnected. The woman I spoke with said she could not give me a quote or even continue the phone call if I refused to let her call me back upon disconnection, and then she hung up on me... Seriously!!!!

Poor response The company’s reply to my original post was “ We are very sorry to hear this has been your experience, Lawrence. Please reach out to our Customer Care Team at 855-225-2183 so they can help sort it out for you.”. I’ve been calling that number for over two weeks and get the run around. They say a contractor will call with 24 hours or that the person handling my warranty claim will call me but it never happens. This is a company that doesn’t live up to its warranty and sales claims.