I spent $137 for a new hose and nozzle… I spent $137 for a new hose and nozzle for my faucet. You shipped it via UPS. UPS then delivered it to the local USPS last Thursday, 3-26. I have not received it and no one knows where it is. Why don't you choose a carrier who will actually DELIVER the product to the customers door. Now...I am out of $137 and no way to hold anyone accountable, since you provide no option to insure the order.

I had double ordered faucets for a… I had double ordered faucets for a roman tub fixture and needed to return a set to Hausera. Your rep was most pleasant and helpful in this effort. Would certainly send business in the future your way without reservation.

Updated review UPDATE: as soon as I posted my review a representative of Hausera reached out to me to resolve the issue. They expedited another tub to me just in time for our remodel, which is currently underway! The tub is gorgeous and I thought it was great that the company resolved my issue so quickly and without question. So happy I can update this review with good new! ——————————————- I hope to update this review soon but I never received a tracking number after I received confirmation of my purchase. My husband called to see how long the item would take to arrive since we need it for a bathroom remodel, we were told 5-6 business days. It’s been 11 days and still no update, he called again for an update and was given the tracking number. Now we have to try and track our VERY expensive purchase down through UPS. Not really happy at the moment and our bathroom remodel is scheduled to start next week!

smooth sailing Hausera had the bar-sink / prep sink faucet that was similar to the Kohler kitchen sink faucet that we already had. The search terms stood out so that we could find just what we were looking for without extra confusion, and at a practical price, and it was delivered very quickly with clear and accurate notification.

Ordering the faucet over the internet… Ordering the faucet over the internet was a pleasure. The product came in as promised and worked as described in the description. It was installed within an hour. This included, turning off the water, removing the old faucet, installing the new faucet, turning on the water and putting all tools away. After a couple of weeks the faucet is still working. It also has a lifetime warranty.