Ordered Soci Pencil Edging on a Sunday… Ordered Soci Pencil Edging on a Sunday evening, and received it Friday afternoon via FedEx Ground from Soci warehouse in Texas. Emails for order confirmation, shipping notification, and delivery would have been much appreciated. I ordered but other than the charge and the order confirmation page, no idea they actually received and shipped - but they did. End of the day, I got what I wanted and in a very timely fashion. Thanks!

Excellent customer service on refund My order was placed on line over a weekend. First thing Monday morning I received an email telling me my tile was on back order and would not be available until at least July. I appreciate the prompt customer service. As I need my tile prior to this date I ended up canceling my order. The order was refunded promptly. Although I cannot speak to the product, I do say the customer service was excellent. Even when it came to canceling business. I would recommend this company based on this service.

Multiple concerns No on ever answers the phone or calls back. Definitely not a 24/7 customer service line. Finally got through to someone calling their local phone number versus the Toll Free number. That person did help us but I couldn't even find out if the product we needed was available until I actually ordered it.

bought tile for backsplash bought tile for backsplash. Figured incorrectly and was 5 sq. ft. approx short.The business I had purchased them from said item was discontinued and was of absolutely no help. "Can't get it". I spent 2 minutes online and had tile in my hand 4 days later. good price and excellent shipping rate. will give HomeDecor full positive rating on all categories. Thank you. Tom Gibb. Age 67

I was looking to order 2 boxes of tile I was looking to order 2 boxes of tile. I called and inquired about the tile. The rep I spoke to actually confirmed the quantity, and gave me the dye lot information. She told me that she placed a hold on three boxes for me and told me to place the order online. I proceeded to do so as soon as I was at my computer. The next day I received an email stating that the tile was back ordered. I am very disappointed and so is my client because now the bathroom shower will not be finished until late January!!!