Pleasant and Easy Transaction I located a few ornaments that I had seen elsewhere at a higher price and purchased them from Oktoberfest Haus. The shipping was not quick but I was not expecting it to be so, for me, that was not an issue. I did use their very helpful online chat to get an estimate on the delivery date and it turned out to e the next day.;) I plan on making further purchases and have no reservations in recommending them to anyone.

WHERE IS MY ORDER??? I placed an order 11 days ago. Their website said 5-7 days for shipping. I have not rec'd my item nor have I rec'd an email saying it's even been shipped. I have called their 1-877 number 43 times at all times of the day, no answer. I have left numerous messages, no return call. I have left numerous emails, no reply. They have $100+ of my money and I have NOTHING. BAD BAD BAD customer service.

Great shopping experience! Was in a pinch and needed an Oktoberfest costume in a hurry. The website was very detailed, the size charts very very accurate (unlike some other big name comapanies I've previously used). Ordering online was very easy, and they made sure to keep me posted on expected delivery time via e-mail. The costume exceeded my expectations. It was very well put together, and quite a bargain! Great company/experience, and I'd recommend them without hesitation.

Poor Customer service I ordered a costume from Oktoberfest Haus and when the order failed to arrive as stated on the tracking document I tried to call them. Unfortunately they don't care about their customers as they refuse to talk directly with you. They force you to have a computer chat. I wasted over 1/2 hour trying to get my delivery problem resolved and the chat person stopped communicating leaving me wait for over 15 minutes without a response. I work hard for my money and when an order does not arrive on time I expect a company to help resolve the issue. They simply don't care about their customers. My advice is WATCH OUT. Deal with a company at offers service after they take your money......

Prompt Delivery, ease of ordering I was pleased with the ease of web/online ordering. Checkout page was easy to navigate. Order was delivered in a very timely fashion and the product was as shown on the website, nothing shoddy about the merchandise. Very pleased with the overall experience.