Great customer service. I ordered products and had a problem with delivery because USPS messed up delivery status. I called Oktoberfest Haus and they immediately fixed the problem by shipping and overnighting the products I ordered again which cost them money. They put customer service over profit, they truly care about the customer. Great customer service great pricing great company.

All is well that ends well. It was an exciting journey. I initially was sent the wrong Bavarian check flags. Then when the correct replacement was sent, I received a single flag rather than the eight I. Had ordered. I finally received exemplary service in getting the missing seven flags delivered to me before our scheduled Oktoberfest event. It was far from a perfect buying experience but I would order from you again.

One stop shop for fun Second time ordering from them. Great selection of fun items to enhance any Oktoberfest party. Got nervous as I ordered ten days in advance of party. The order was all in stock and inexpensive but never got email stating items shipped. Package tracking didn't exist. Ended up on my doorstep with plenty of time to spare though!!

Nice selection at good price; quick delivery We were hosting an early Oktoberfest party and needed some Oktoberfest supplies quickly. I found Oktoberfesthaus by Google and was pleasantly surprised to find most of what I wanted in their inventory, and at better prices than I was able to find on ebay. I paid extra for quick delivery and got the supplies the day before the party just as explained. I was very happy with the purchase process.

Nice webstore, but improvement is possible. I find your website to be easily navigated and divided into relevant categories. Sales are good and products show a good but not always comprehensive variety. Customer service may not immediately know the answers but does obtain them. I was surprised to find no way to receive notice when a certain item will return to stock! Overall quality of products is good, however a recent shipment of wooden ornaments were missing a few small pieces; so still room for improvement.