Thank you Airport Appliance! We needed to replace our refrigerator so we checked around the web and it seemed that only Airport Appliance offered delivery to our address. They also had the best price for the unit we decided on. Home Depot came close, but their website said no delivery available. I had neither the appropriate vehicle nor the desire to haul a refrigerator up a flight of stairs and dispose of the old one. Airport Appliance did everything for us. The salespeople were excellent. They followed up at all stages of the sale. The delivery people were on time and called ahead to let us know they were on the way. If you ever need an appliance, be sure to check Airport Appliance first. Thank you!

Had a good experience buying a new washer & dryer Just successfully bought a new washer & dryer, all virtually. Had specs sent, info emailed back & forth, a few phone calls, the delivery & installation was done. Still need to find out about the rebate, but other than that, it was a very good transaction. The Electrolux models have been great! Thanks.

Delivery team - Fail Delivery team brought the upright washer/dryer unit into our home as one unit. When the lifted the unit up the three stairs into our entryway, they lifted it straight into the ceiling, marking it, chipping it, and knocked into our chandelier. What they should’ve done? There were only two bolts securing the dryer to the washer. They should’ve brought in each one, washer first, then the dryer, and reattached in place. Now I need to retest Ute the ceiling and repaint. (Sure, I expected the door trim might be dinged, but not the ceiling). Expectations unmet.

Smooth Transaction and Great Service! I purchased a kitchen set from another company and due to several manufacturer back orders there was no date in sight of when I would receive my items. For this reason I decided to shop with Airport Appliance in Emeryville, CA. I explained my situation to the staff and Cinthya was very understanding and helped me pick out in stock items. She even helped me get the items shipped to my house within two days, which was when I was expecting my shipment from the other company. The appliances look great and I am truly appreciative of Cinthya's help and positivity especially while working during these uncertain times. Thank you!!!

Poor attitude of delivery/install team Poor attitude of delivery/install team. They were dismissive of our concerns; just seemed to want to finish as quickly as possible. Scratched a washer in the process (subsequently replaced). We got one follow-up voice message from a service manager, but our attempts to reach him or any other responsible manager afterward failed. This poor experience has impacted our view of Airport Home Appliance to the point that we'd rather purchase elsewhere in the future.