Poor attitude of delivery/install team Poor attitude of delivery/install team. They were dismissive of our concerns; just seemed to want to finish as quickly as possible. Scratched a washer in the process (subsequently replaced). We got one follow-up voice message from a service manager, but our attempts to reach him or any other responsible manager afterward failed. This poor experience has impacted our view of Airport Home Appliance to the point that we'd rather purchase elsewhere in the future.

Had a good experience buying a new washer & dryer Just successfully bought a new washer & dryer, all virtually. Had specs sent, info emailed back & forth, a few phone calls, the delivery & installation was done. Still need to find out about the rebate, but other than that, it was a very good transaction. The Electrolux models have been great! Thanks.

Won't respond to contact form Want to feel gaslighted and ignored? Submit an inquiry via the Airport Home Appliance contact form. You will never hear back, and the chat function only works during business hours. No one will ever get back to you. I am avoiding them now -- if I purchase and have an issue, I need to be able to reach somebody!

Delivery team - Fail Delivery team brought the upright washer/dryer unit into our home as one unit. When the lifted the unit up the three stairs into our entryway, they lifted it straight into the ceiling, marking it, chipping it, and knocked into our chandelier. What they should’ve done? There were only two bolts securing the dryer to the washer. They should’ve brought in each one, washer first, then the dryer, and reattached in place. Now I need to retest Ute the ceiling and repaint. (Sure, I expected the door trim might be dinged, but not the ceiling). Expectations unmet.

A new dryer ASAP Needed a new dryer ASAP but when I called a few stores I was told it will be delivered 3 weeks to a month...... surprised and disappointed! I've seen ads from Airport Home Appliance in the past and I said why don't I try calling them. First time experience and I was very satisfied. From the person I spoke from the store, the product I needed, the time it was delivered and installed it only took a few days to have. Not to forget the courtesy and friendliness with the whole purchasing and delivery experience was wonderful. If needed, I will definitely call Airport Home Appliance for future purchases. Thank you!