Misleading information regarding availability When placing an order online the website should state the actual ETA not tell you that an item is in stock with an eta that is 3-5 business days out, only to call you once you place an order to try to sell you a different item because the item you wanted is on back-order for another two weeks. If an item is on back-order the website should state that. Instead, the website states "in stock".

I totally suggest I totally suggest home design outlet to everyone, I wish I didn't waste my time searching online comparing other companies. Home design has the best prices and quality products plus very good customer service and you can no go wrong with free shipping. I've had experience with other stores with hidden fees and changed prices onc you get to check out, home design outlet is always on the dot with their prices.

Easy online store front, poor customer follow up Easy online store front to handle purchase. Item was listed as in stock, but then part of order was on back-order. Didn't find out to later. When told it was on back-order (through email), I asked for estimated ship date (by email response) and no response (by email or phone) for several days until I had to finally call. Once called and talked to someone, still no answer.

Customer service and super fast delivery was fabulous!!!!! First of all I have to admit that customer service and delivery was fabulous!!! Me and my husband visited Home Design Outlet center in Skokie to purchase 2 bathroom cabinets. They have help us to choose the right size, design and color. Being them in stock!!!!!, was another applause to them. We have received our cabinets in less than 36 hours in mint condition. Highly recommend..

Vanity was received damaged When I ordered my vanity on a Wed, it did not get shipped until the following Monday because apparently there were computer issues. When I received my vanity on the following Wed, it was damaged and had to be sent back. Currently waiting on a new one while my contractor gets paid for nothing... disappointed as the freight carrier states they did not damage it. Had to give at least one star... would have given no stars.