Sheets are 1 star, store and items 5 I bought many items at the location at Newport off PCH. It was hard to figure a rating. I felt the workers were very friendly and everything I bought held up fantastic. I bought a wooden bowl I was able to make in to a custom sink which looks fantastic and the lighter I bought is the BEST lighter for candles I have ever purchased! Looks great and completely durable. They would have a hard five stars but here is the problem. It’s called Between the Sheets and the absolute WORST product they carry are the sheets. No warranty, no money back or exchange. I spent over two grand on sheets because I purchased two sets to rotate. Both sets the fitted sheets shredded and got holes. You can’t just purchase a fitted sheet, you have to buy another set. I have purchased many sheets over the years, both expensive and cheap and these are the only ones that shred, tear along seems and get holes. Note: they don’t allow reviews from more than 1 year.

Quality Products but Poor Experiences For the most part the staff in the stores are not very nice to work with. There are a few good ones (mostly men), but overall the staff and managers are persnickety and think they are better than you. You are not treated well. Just not usually a fun experience. Return policy is beyond ridiculous. If you can't bring something home to try at high end prices, then it generally isn't worth trying it. I have 3 or 4 items that are brand new I would have loved to returned a year ago. They are in the closet and cost well over $500. Products are the best, most excellent quality, but shopping experience is far from excellent.

I ordered my sheets on Black Friday I ordered my sheets on Black Friday . My order was processed , I received an order number , my card charged. THREE days later I received an email stating the sheets I ordered were not available and there wouldn’t be more. Instead they recommended a product $200 more expensive and less quality. Three days later meant all the Black Friday and cyber Monday deals were over. Not impressed with Between the sheets and very disappointed .

Disappointing experience BTS did a great job of making the sell, but the customer ended there. We had questions relative to a large promotional sale that began just days after our purchase (and we asked our salesperson if there were any upcoming sales and she assured us there were none) and every level of management that we attempted to speak to was evasive, none responsive and rude! It was clear that the company motto was sealing the deal of the sale. It was a very disappointing experience! I have additional bedding that I'd still like to obtain, but find it extremely difficult to return. Hoping that my experience was an isolated one.

NEEDS IMPROVEMENT We've been shopping on and off at Between the Sheets since it opened over 25 years ago. The quality of the merchandise is great, however, the items are WAY over priced. The store is decorated beautifully. The employees are moderately friendly and helpful. They need to be trained in better customer service. The return policy sucks. Basically there is no return policy.