NEEDS IMPROVEMENT We've been shopping on and off at Between the Sheets since it opened over 25 years ago. The quality of the merchandise is great, however, the items are WAY over priced. The store is decorated beautifully. The employees are moderately friendly and helpful. They need to be trained in better customer service. The return policy sucks. Basically there is no return policy.

Excellent customer service Excellent customer service, friendly staff who are interested in what your needs are for the immediate situation and what future needs you might have. The store is well stocked, immaculate and has great variety of merchandise. You are guaranteed to find something you need or want. I love this store, although prices are higher than others, they always have periodic sales if you have the opportunity to wait.

I shopped at the South Coast Plaza … I shopped at the South Coast Plaza location. Not customer service oriented. Kindof snotty with attitude. Sheets are very very expensive. I feel I can get sheets that are good at Macys. Also they have a terrible return policy.

These $2,000 sheets are not worth the … These $2,000 sheets are not worth the hype and they cost a fortune. Sales girl told us to take them home, wash them in cold, sleep on them for a couple nights and if they were too stiff to wash them again. We ended up washing them a dozen times trying to break them in and they were just awful. Surely enough when I called to complain and request a return, we were denied because we already washed them (seriously???). Worst purchase I've ever made, feel like the biggest sucker ever!

Misleading I'm a big fan of the merchandise and spend thousands of dollars at Between the Sheets but very rarely do I get to take advantage of their sales. Seems as though the brands I prefer and purchase are never on sale even when there is a store wide sale. There advertising is very misleading.