I shopped at the South Coast Plaza … I shopped at the South Coast Plaza location. Not customer service oriented. Kindof snotty with attitude. Sheets are very very expensive. I feel I can get sheets that are good at Macys. Also they have a terrible return policy.

NEEDS IMPROVEMENT We've been shopping on and off at Between the Sheets since it opened over 25 years ago. The quality of the merchandise is great, however, the items are WAY over priced. The store is decorated beautifully. The employees are moderately friendly and helpful. They need to be trained in better customer service. The return policy sucks. Basically there is no return policy.

I love the merchandise and amazingly … I love the merchandise and amazingly friendly and helpful sales assistants. They are awesome!!! I don't understand and dislike the "SALE" policies - they look counterproductive to me. For example, you get a" great sale" coupon and then you realize that you can only buy pillow cases or sheets on sale but not shams or covers. I can't seems to get a whole set if I want to buy everything at once on sale. Or they would have 30% discount on a pillow case set but only 10-20% discount or no discount on a matching duvet. I hate to piecemeal my purchases- to buy one item on sale today and a matching item two months later.

Each encounter has been fruitful Each encounter has been fruitful, informative and enriching. My purchase has always exceeded the cost with greater value. I love the store in Del Mar, the best. The ladies there are passionate ! And, have insightfully informed my decisions of items purchased, from their experience and use of the products with unambiguous detail.Respectfully, Randall

I always enjoy my experience here I always enjoy my experience here. There's always friendly faces working and the space is really peaceful. When time is on my side, it's an excellent experience. One thing that would be a great improvement for me is that for some reason their check out system takes a long time, It's never quick and simple like the majority of retail locations. So when I'm in hurry, I've started to go somewhere else.