I ordered my sheets on Black Friday I ordered my sheets on Black Friday . My order was processed , I received an order number , my card charged. THREE days later I received an email stating the sheets I ordered were not available and there wouldn’t be more. Instead they recommended a product $200 more expensive and less quality. Three days later meant all the Black Friday and cyber Monday deals were over. Not impressed with Between the sheets and very disappointed .

Quality Products but Poor Experiences For the most part the staff in the stores are not very nice to work with. There are a few good ones (mostly men), but overall the staff and managers are persnickety and think they are better than you. You are not treated well. Just not usually a fun experience. Return policy is beyond ridiculous. If you can't bring something home to try at high end prices, then it generally isn't worth trying it. I have 3 or 4 items that are brand new I would have loved to returned a year ago. They are in the closet and cost well over $500. Products are the best, most excellent quality, but shopping experience is far from excellent.

I always enjoy my experience here I always enjoy my experience here. There's always friendly faces working and the space is really peaceful. When time is on my side, it's an excellent experience. One thing that would be a great improvement for me is that for some reason their check out system takes a long time, It's never quick and simple like the majority of retail locations. So when I'm in hurry, I've started to go somewhere else.

Each encounter has been fruitful Each encounter has been fruitful, informative and enriching. My purchase has always exceeded the cost with greater value. I love the store in Del Mar, the best. The ladies there are passionate ! And, have insightfully informed my decisions of items purchased, from their experience and use of the products with unambiguous detail.Respectfully, Randall

I shopped at the South Coast Plaza … I shopped at the South Coast Plaza location. Not customer service oriented. Kindof snotty with attitude. Sheets are very very expensive. I feel I can get sheets that are good at Macys. Also they have a terrible return policy.