They did not have the product. Just took my order and cancelled it. I don't understand how a company can advertise something, take your money, then tell you they don't have the product. Obviously this company is some sort of middle man, which in that case they are doing a poor job. Updated to 3 stars for good communication.

It's actually SOLID wood I was doing my online research for bunk beds. I had never heard of Flatfair and was a little skeptical. Turns out. It is everything advertised. Solid wood, solid construction, a very well built bed. Same quality bed that would cost at least double in a retail store. I amber happy with my purchase.

Similar to other sites I haven't bought anything from FlatFair, but they emailed me asking for a review. I saved a headboard to a wishlist and reviewed their bed collection extensively. I am very determined when I want to buy new furniture so I probably looked online and in a few local stores for a month before deciding. I found Flatfare's products and prices to be pretty similar to other sites, so I'd only consider buying a piece from them in the future if they had something uniquely sold here, or a really good deal.

Bad workmanship I bought a recliner from FlatFair and was happy with it until I saw the stuffing sticking out of the footrest. Ashley Furn. was the manufacturer of the chair. Apparently the material that should go over the stuffing is too short. I e-mailed them, sent pictures and kept in contact with them. FlatFair ending up sending me a piece of foam instead of a longer material sleeve. The customer service was courteous and tried to help, sure wouldn't buy from them again.

Didn't have news about my order for 14 days!!! Don't have words to describe the experience with this website. It's just terrible, disappointing, stressing and annoying. I placed my order 13 days ago and haven't had any updates about it yet. Delivery time of the sofa I bought was supposed to be 1-2 weeks, it's been two weeks and I haven't received the sofa or any information about it!! I'm starting to think they're a scam and I lost my money. Customer service phone never works and they don't reply e-mails. Be careful.