Didn't have news about my order for 14 days!!! Don't have words to describe the experience with this website. It's just terrible, disappointing, stressing and annoying. I placed my order 13 days ago and haven't had any updates about it yet. Delivery time of the sofa I bought was supposed to be 1-2 weeks, it's been two weeks and I haven't received the sofa or any information about it!! I'm starting to think they're a scam and I lost my money. Customer service phone never works and they don't reply e-mails. Be careful.

Great customer service, exceptional prices on big name brand furniture. I ordered an Ashley Furniture sectional & dining table set from FlatFair. This was my first time ordering furniture online, sight-unseen and I was a bit nervous. Due to delay on the part of the manufacturer, my sofa was back-ordered for quite some time. Flat-fair customer service was wonderful, always very responsive and kept me updated with every new development. I am so happy that I decided to wait it out, my new sofa & table are perfect!

Similar to other sites I haven't bought anything from FlatFair, but they emailed me asking for a review. I saved a headboard to a wishlist and reviewed their bed collection extensively. I am very determined when I want to buy new furniture so I probably looked online and in a few local stores for a month before deciding. I found Flatfare's products and prices to be pretty similar to other sites, so I'd only consider buying a piece from them in the future if they had something uniquely sold here, or a really good deal.

FlatFair is NOT an Honest Seller FlatFair will advertise one price on their website, and after you pay, they cancelled my order and re-billed me a higher price. They then tried to tell me I had to either pay a restocking fee to cancel the order. They didn't even try to help me. Any reputable other company would have stood behind the price they listed. Their customer service gives you 1000 excuses about their business practices, and offers no solutions. They even told me, "they no longer advertise nationally and are focusing on the local market". That's because you rip people off! I called my Credit Card Company and issues a stop payment on the order. Unbelievable.

They did not have the product. Just took my order and cancelled it. I don't understand how a company can advertise something, take your money, then tell you they don't have the product. Obviously this company is some sort of middle man, which in that case they are doing a poor job. Updated to 3 stars for good communication.