Worst company I've ever dealt with I ordered some tiles on June 25, 2015; a month later, after sending a couple of emails inquiring about my order, I still had no tiles. They finally sent me a credit memo, but I still haven't seen the credit posted either on PayPal or my Amex account. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress.

Charged For Products Not In Inventory I ordered a large quantity of tile online. I attempted to contact support regarding the order by chat, by email consistently for several days and never received one response. After the payment processed through my account, I received a call that they did not have the tile in inventory and wanted to know if I would backorder to sometime in September. I declined and requested a refund instead. It is now several days later and my account still is not credited back. I have filed a complaint via my bank regarding the issue and wanting to get my refund of 2k+ back. Very poor business experience.

Reasonable value for money I bought hex penny tiles and carrara marble crown molding for my new bathroom. The tile arrived in good condition, and looks good installed. However, the pieces of crown molding varied greatly in color - some were very light, some were very gray. I would have appreciated more effort on the part of the packers to make sure the pieces were consistent in color. Efforts to reach customer service by e-mail and phone were unsuccessful.

Mosaics Direct blamed DPD for their error I ordered £140 worth of tiles on Thursday 15th June 2023 & received email confirmation of my delivery address.DPD were due to make delivery today,Saturday 17th June but no delivery was made.I contacted Mosaics Direct who blamed DPD because they said we have your correct delivery address so it must be their error.However DPD emailed me to say parcel was delivered & posted a photo of the doorstep where they were left,needless to say not my doorstep.I left a complaint with DPD online.Afterwards I spoke to various neighbours hoping they had perhaps seen delivery van.It turns out that they were delivered to a neighbour up the street because the address on the delivery label from Mosaics Direct had the wrong house number on it.When I called them they just shrugged it off as a "simple error"! I will never order anything from this company again.

AS BAD AS IT GETS Worst company I've ever dealt with I ordered some tiles on AUGUST 2015; a week later I get an email that my already overpriced order ( had to finish a job with a specific tile) suddenly no longer had free shipping, for 15 (3 x 6) tiles the shipping was going to be $45.00 - major rip off - after sending a couple of emails and phone call, I never got a response, and I needed tile to finish job, Finally I disputed it in Paypal and got a credit - I still had no tiles. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress. They don't deserve your business