jada
GBBuyer be aware.... Very dissappointed with the service, I ordered the tile three weeks ago and still don't have it. First I was told it shipped thhe same week and I should have it in 4days, after 4days and no tracking #I called back, its on back order. How can u advertise and sell something on the site as "In Stock" if it isn't? Everytime I call to check on the order, I get the same guy with the same lie " Ill call the warehouse and call u back" but NO CALL BACK
Sam
GBScam is right! Ordered over $500 worth of tile which went months without being filled. Was eventually contacted asking to call in and pay shipping which is advertised as free on the site. I emailed and emailed and called and called to no avail. I, eventually, filed a claim with PayPal and received a refund. (They never answered Paypal either.) Buy beware, won't make this mistake again!
Regula Holdaway
GBWorst company I've ever dealt with I ordered some tiles on June 25, 2015; a month later, after sending a couple of emails inquiring about my order, I still had no tiles. They finally sent me a credit memo, but I still haven't seen the credit posted either on PayPal or my Amex account. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress.
Anna Dailey
GBTerrible customer service! I am remodeling my master bathroom and found the color tile I wanted on their website. I ordered a sample and waited... and waited... my contractor kept asking about my tile and I tried 3 times to reach customer service and 3 times had absolutely no response. It has been over 2 weeks and still no sample, although my credit card was charged the day after I placed my order. I finally found the same color at another company and it is less expensive and this new company has excellent customer service. I WILL NEVER DO BUSSINESS WITH THIS COMPANY AGAIN!!!
Amy
GBHorrible customer service I needed a few extra tiles to finish a job... I place a few different calls/voicemails four days ago and yet have received a call back. Every time I have tried calling it goes directly to voicemail. Lack of customer service! A company really should answer phone calls and return a call with in 24 hours!