Terrible customer service! I am remodeling my master bathroom and found the color tile I wanted on their website. I ordered a sample and waited... and waited... my contractor kept asking about my tile and I tried 3 times to reach customer service and 3 times had absolutely no response. It has been over 2 weeks and still no sample, although my credit card was charged the day after I placed my order. I finally found the same color at another company and it is less expensive and this new company has excellent customer service. I WILL NEVER DO BUSSINESS WITH THIS COMPANY AGAIN!!!

Kitchen backsplash I recently purchased tiles from Mosaic tile direct. Prices are great and service was excellent. Kash helped me at Mosaic tile and was very helpful. Promised me I would receive within 5-8 business days and I did. Amir who delivered them from their NJ warehouse was also very kind and helpful. I would definitely recommend using Mosaic tile.

On November 14 On November 14, I ordered some pieces of Travertine pencils for my project. It took two weeks to process the order, just because I called to ask about the order. I have been waiting for the shipment for a week, they sent me a shipping confirmation but the tracking number is only a created label that has never been shipped. Very bad service and they never respond to my requests.

TERRIBLE COMPANY TERRIBLE COMPANY. I had the absolute worst experience working with this company. I was told my tile would be delivered in 8-10 days. Close to 4 weeks later, after I had spent over 4 hours communicating between the delivery company and Mosaic Tile Direct I finally got my tiles. The owner at Mosiac Tile admitted right away that a mistake had been made in the paper work, thus the delay of delivery. A couple weeks later I received a bill for an additional $150 for shipping. Mosaic Tile Direct told me they would take care of it...NOPE, HUGE LIE. I received another bill, when I call back to Mosaic Tile, they ignored my call (and email to follow). WORST COMPANY to work with.

Highly Recommended! Shopped multiple vendors for backsplash and was very impressed with Mosaic Tile Direct. Good customer service is not always easy to come by. They were professional, honest and went above & beyond to make sure we were taken care of. Highly recommend them and will definitely use them again!