Highly Recommended! Shopped multiple vendors for backsplash and was very impressed with Mosaic Tile Direct. Good customer service is not always easy to come by. They were professional, honest and went above & beyond to make sure we were taken care of. Highly recommend them and will definitely use them again!

Worst company I've ever dealt with I ordered some tiles on June 25, 2015; a month later, after sending a couple of emails inquiring about my order, I still had no tiles. They finally sent me a credit memo, but I still haven't seen the credit posted either on PayPal or my Amex account. AND, they are charging me an adjustment fee for the credit. I agree with the reviewer who said this company is a scam. Stay away from Mosaic Tile Direct and save yourself a lot of stress.

Excellent Hello. Ordered some mosaic samples to deliver in Portugal. Had some questions and wasn't able to do it in the website. Sent an email and it was quicly answered by Marvin, from the customer service. He made the order for me, sent me email during the process and secured the delivery exactly within the estimated arrival date. The tiles are amazing and I'll buy them to my kitchen and bathrooms. Excellent!!!!

Pretty sure nobody works there I ordered a month ago a single sheet of tile so I could compare it to what I have in my bathroom. I paid more for the shipping than the tile. After a week passed with no update, I chatted in and requested an update. I was told it should have shipped by now and that I would receive an email with more information. Another two weeks passed with no contact, so I sent an email asking for a status update and received no response. Today, I requested to have my order cancelled and my money returned, although I'm pretty sure I'll have to dispute the charge because my order of one measley tile apparently isn't enough to get even the most minimal of customer service.

Do not try to do business with them I ordered product they advertised as in stock. The processed the transaction but I never received a shipment confirmation. After 3 phone calls they admitted the product was not in stock. Two more weeks of run around and I disputed the transaction; they would not even acknowledge an order cancellation