Primo Water Service?More like Primo Disappointment Service! Primo Water Service? More like Primo Disappointment Service! If you're looking for a company that specializes in making promises they can't keep, look no further. My delivery was supposed to arrive on Monday, but apparently, their idea of punctuality is as fluid as their water because it got postponed to Tuesday, then Wednesday, Thursday, and finally Friday. It's like they're playing a twisted game of delivery roulette with their customers' patience. And don't even get me started on their customer care. Sure, they'll guarantee you the world over the phone, but when it comes to actually delivering on those guarantees? Forget about it! It's like talking to a broken record, except the record isn't just repeating itself, it's actively ignoring your concerns. In short, if you enjoy endless waiting, broken promises, and being treated like your time doesn't matter, then by all means, sign up for Primo Water Service. But if you have an ounce of self-respect and value your sanity, steer clear of this circus of incompetence. Trust me, you'll thank yourself later.

Horrible Company Horrible Company. Customer service is useless. they deliver bottles you don't ask for and then refuse to call you back. Due to non payment because they will not return my call they assessed a 10.00 a month late fee which is outrageous. I highly recommend to avoid this company like the plague.

I loved the initial service glass… I loved the initial service glass bottles great taste. Issue is when my second order was to arrive they canceled the order changed delivery date without notice. I was then told they would deliver on Monday. Monday came and was told it would be Friday. So I called and asked what's going on blah blah blah and was now told it will arrive Tuesday. In the mean time I bought a replacement PLASTIC bottle from Walmart different taste etc....I hope they get the rebate together or I'll have to find a new vendor.

Terrible customer service So. Frustrated. Terrible customer service. Went to collections (unknown to me… I lowered my deliveries to “0” because I had an excess of water due to being delivered 7 bottles two deliveries in a row... ) Long story short… I’m paid up… I paid as soon ans it came to my anttention and they said my account won’t be unlocked for 10 days!!!!!!! Completely insane. Ya’ll realize water is a NECESSITY, right? No. Wait 10 days. Cool. There is zero rational reason why it should take 10 days to unlock an acct that has been paid up. Bet they won’t knock anything off my cooler rental for these 10 days.

No parts available...ever! I have two (out of warranty) bottom loaders that started overflowing; I discussed the problem with a CSR and was informed that she was not familiar with my problem, but did send a couple of emails one of which directed me to a Primo video which was specific to my problem; the video specified if this inspection failed to locate a problem then further communications with Primo will be required. I made a subsequent call and was informed that apart from replacing parts of the infrastructure, e.g., door etc. that I would have to purchase another unit as they did not source or have an out-source avenue for replacement parts. I am incredulous that a (perhaps?) low dollar item will prompt me to discard these two units. This is the epitome of a most myopic company!