They owe me a refund and have never sent it and every time I follow up with them (5+ times at this point) they make excuses for why I still havent gotten my refund and they keep making excuses that th They owe me a refund and have never sent it and every time I follow up with them (5+ times at this point) they make excuses for why I still havent gotten my refund and they keep making excuses that they will send it. On and on and on. They wont let you speak to someone above them to get it handled in a satisfactory manner. I am just seeing at this point they arent sending my refund and want me to give up. I am not the first customer this has happened to.

Called to have a water bottle replaced… Called to have a water bottle replaced because it was leaking. They charged me $14 for delivery. I have 1-2 bottles leaking every time. The customer service agent Brandy argued with me saying that since I requested a replacement I would be charged a delivery fee. Guys, this is the customer service you get with this company. Stay away.

I loved the initial service glass… I loved the initial service glass bottles great taste. Issue is when my second order was to arrive they canceled the order changed delivery date without notice. I was then told they would deliver on Monday. Monday came and was told it would be Friday. So I called and asked what's going on blah blah blah and was now told it will arrive Tuesday. In the mean time I bought a replacement PLASTIC bottle from Walmart different taste etc....I hope they get the rebate together or I'll have to find a new vendor.

One of the worst experiences of my… One of the worst experiences of my life. Took talking to 7, hell!, maybe 8!, people before this issue was resolved. The first person I spoke to transferred me to a recording that asked for details on my auto accident. All I wanted was an invoice about WATER!!!! 6 people told me I owed money when 2 weeks ago I was assured my account was paid in full. Absolutely maddening and I will never order water from this company again. AWFUL experience. HORRENDOUS!!!

The worst customer service ever The worst customer service ever! They put your account on hold when they can’t deliver your water. They change dates without telling you! Just canceled my account to have a peaceful life just not dealing with this company anymore!