It's a scam! Water Cooler arrived, however there should have been 2 x 10 ltr bottles of water included. There were none. I've been trying to contact them. Their emails get bounced back. There appears to be a mobile voicemail service on their official 0800 line. I've sent 3 messages via their support contact page and had no response at all. So basically it looks like a scam. Avoid at all costs.

This is scam and worst company for… This is scam and worst company for water delivery. Multiple times called and sent new balance due after I canceled and payed account in full. Started to charge late fees even if I payed account balance. There was no other option except paying one more time. Be aware of this company

We broke a silicone gasket and couldn't… We broke a silicone gasket and couldn't find the piece anywhere. It took me a few times to get through to their Customer Service, but once I did I explained my issue and the guy said someone would contact me within 72hrs. They did return my call within the alloted time and my new part is on the way. I also contacted them by email before I got through to Customer Service. They emailed me back within 2 days.

There were little red bugs swimming in… There were little red bugs swimming in the bottle of water that was delivered. We drank some of the water before we noticed them! Also, little black things that looked like iron shavings or could've been the dead bodies of the red things was in the water. Had to argue to get the water taken off our bill. We canceled the service. AND the delivery before this one included a bottle with a crack in it. And a few months before that we got a bottle of water that smelled like mold. I definitely would think twice before using this service.

primo water is the worst company to buy… primo water is the worst company to buy water from they tell one price once you start they suddenly change prices ...I have been tell primo to come pick their equipment from my shop for months and they won't awful service ....worst I had in the last decade