DO NOT USE PRIMO WATER "***** DO NOT USE PRIMO WATER***** Its like a fraudulent company!!! Long story short, they attempt to charge you in any way possible!!! Customer service is absolutely not helpful; of course, they don't even apologize after noticing the mistake.

Primo Water Service?More like Primo Disappointment Service! Primo Water Service? More like Primo Disappointment Service! If you're looking for a company that specializes in making promises they can't keep, look no further. My delivery was supposed to arrive on Monday, but apparently, their idea of punctuality is as fluid as their water because it got postponed to Tuesday, then Wednesday, Thursday, and finally Friday. It's like they're playing a twisted game of delivery roulette with their customers' patience. And don't even get me started on their customer care. Sure, they'll guarantee you the world over the phone, but when it comes to actually delivering on those guarantees? Forget about it! It's like talking to a broken record, except the record isn't just repeating itself, it's actively ignoring your concerns. In short, if you enjoy endless waiting, broken promises, and being treated like your time doesn't matter, then by all means, sign up for Primo Water Service. But if you have an ounce of self-respect and value your sanity, steer clear of this circus of incompetence. Trust me, you'll thank yourself later.

There were little red bugs swimming in… There were little red bugs swimming in the bottle of water that was delivered. We drank some of the water before we noticed them! Also, little black things that looked like iron shavings or could've been the dead bodies of the red things was in the water. Had to argue to get the water taken off our bill. We canceled the service. AND the delivery before this one included a bottle with a crack in it. And a few months before that we got a bottle of water that smelled like mold. I definitely would think twice before using this service.

How bad is their delivery system. They have delivered either the wrong amount of bottles or the wrong type of water every single time going on for months now.

No parts available...ever! I have two (out of warranty) bottom loaders that started overflowing; I discussed the problem with a CSR and was informed that she was not familiar with my problem, but did send a couple of emails one of which directed me to a Primo video which was specific to my problem; the video specified if this inspection failed to locate a problem then further communications with Primo will be required. I made a subsequent call and was informed that apart from replacing parts of the infrastructure, e.g., door etc. that I would have to purchase another unit as they did not source or have an out-source avenue for replacement parts. I am incredulous that a (perhaps?) low dollar item will prompt me to discard these two units. This is the epitome of a most myopic company!