Simon
GBTech Support Bill was very helpful over the phone. Talked me through the whole installation process and figured out exactly what I needed with my current setup. Liner arrived super fast and was able to install before the next snowstorm!
Clair Brummer
GBDefinitely recommend!! I gave them dimensions and said what I wanted and needed. They came through brilliantly!! Was perfect. Very happy with quality and look. Customer loves their new cap.
RB
GBcustomer service had a issue with the 6 in pipe connector that came with kit. Called fireside and they sent the correct piece after verifying which stove i had. Replacement part was shipped with expedited shipping. I will definitely be using fireside for any wood burning stove needs.
Aaron Kiwi
GB5 stars!! I wish I could remember his name.. I have ordered two chase covers from this company, both suburb quality and as I only needed the second one due to a gross miscalculation on my part I had to call and work through my problem, not only was the advice helpful and sound I was left with the feeling that someone had genuinely cared and wanted to help. 5 stars..
Jake Acres
GBEverything was great Everything was great, I received my cap on time, and once the weather cooperated I was able to install it. It fit perfectly. The only issue I had was that they got my name wrong on the order. They mixed up my email address with my name. I got it straightened out before the delivery.