Betsy Newsome
GBFireplace Remote Found the fireplace remote to replace one from 2006 that’s not working correctly. Almost ordered the wrong one but the information on the online site steered me to the correct remote.
Nancy H
GBThe company was very pleasant to work… The company was very pleasant to work with. I purchased the remote to replace ours. But I later found out that it was just a matter of replacing the batteries in the receiver. So I asked how to return the new one. They responded quickly and sent me all the info I needed for a smooth return. Thank you so much!
Chuck Fleming
GBKnowledgeable Customer Service The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need. My replacement arrived on time and worked exactly as described. I wish I would have called Fireplace Remote Controls at the beginning and saved myself some time.
DOC
GBHelpful, quick and easy I was having issues with a 20-year-old gas fireplace remote and log set. An advisor directed me to exactly the remote I needed. It came in a timely manner and in five minutes, I was up and running.
Donna Vendetto
GBPerfect Although it was a little expensive, the service was very prompt and the unit was exactly what l wanted. Also, it was easy for a lay person to install.