Clyde Turner
GBStop Spamming You shipped the product, and asked for feedback. Why do I have 5 emails from you? You're spamming people with that. You rating is low because of this. Send one email with product confirmation and send 1 email asking for a review. Do not follow up by sending another request for a review and then another. When people engage with a company, they do not expect to be over communicated to. Stop this terrible practice. If I get another email from you I will mark you as spam so I don't have to deal with it any more.
Tim Hunt
GBEasy install I only wanted an on/off remote and was able to get one for around $100. Local fireplace store wanted $225. Personable and knowledgeable sales people with easy peasy install. Would definitely recommend.
Edward
GBMatt in Customer Service is the BEST Matt in Customer Service is absolutely a pleasure to work with. He helped me technically over numerous questions from me, facilitated a return and purchase of the correct part. He is a difference maker for your company!!! All the best, Ed DuBeau
Nancy H
GBThe company was very pleasant to work… The company was very pleasant to work with. I purchased the remote to replace ours. But I later found out that it was just a matter of replacing the batteries in the receiver. So I asked how to return the new one. They responded quickly and sent me all the info I needed for a smooth return. Thank you so much!
FIddlefoot
GBOutstanding Response and Delivery Outstanding Response and Delivery. I received the Fireplace Remote Heat Shield on the day Tracking indicated it would be delivered. It is a perfect fit. Thank you!