earl Raupach
GBExceptional customer service from the… Exceptional customer service from the first call to final resolution. Nicolas determined the problem and initiated the replacement while on the phone. Vince made sure my product was shipped and I had an RMA to return my original order. All this occurred within an hour of contacting the company. Certainly exceeded my expectations. Thanks Nicolas and Vince!
Kirk
GBTalked to a tech and got the right part… Talked to a tech and got the right part the first time, fast delivery and a reasonable price.
Donna Vendetto
GBPerfect Although it was a little expensive, the service was very prompt and the unit was exactly what l wanted. Also, it was easy for a lay person to install.
Clyde Turner
GBStop Spamming You shipped the product, and asked for feedback. Why do I have 5 emails from you? You're spamming people with that. You rating is low because of this. Send one email with product confirmation and send 1 email asking for a review. Do not follow up by sending another request for a review and then another. When people engage with a company, they do not expect to be over communicated to. Stop this terrible practice. If I get another email from you I will mark you as spam so I don't have to deal with it any more.
James
GBHad exactly the right part Had exactly the right part, although it seemed a bit expensive. Website was easy to use, and I was pleasantly surprised when the remote arrived before I had expected. Also, quite simple to pair the remote with the existing receiver.