Satisfied customer We ordered a fire bowl that advertised a 24" burner. When we received it, a 18" burner shipped with the fire bowl. I called to explain the situation to Spotix and upon investigation they discovered that the vendor changed the size and did not notify them or us. To make the situation right, they are shipping me a 24" burner for free. Lucas was great with the inquiry on the burner and in providing advice on purchasing fire glass. Thank you for the great customer service.

We couldn’t be happier with our… We couldn’t be happier with our Washington flame x fire table. It is a perfect size for entertaining and to have drinks and snacks on the outside edge. We did however not receive the proper parts to install a propane tank underneath. When I reached out to Spotix and explain the situation they were amazing! Our parts were delivered next day air just in time for grandma’s 80th birthday party on the deck. The absolute best customer service. You won’t be disappointed.

I had ordered a part for my propane… I had ordered a part for my propane fireplace earlier. I wanted to get it in time for my son-in-law to install it while he was visiting. It turns out it’s defective. The company was wonderful when we contacted them. They immediately told me they would send an email with a return shipping label. I’ll be reimbursed when they receive it. The representative was also helpful when we told them I thought I had ordered a remote with an auto feature and I need it in my new part. The new part is on its way and I will be shipping the old one shortly. Thank you for being so understanding and helpful.

I have used HPC gas fired inserts for… I have used HPC gas fired inserts for years. Typically higher end builds. The customer service and knowledge of the components has been a great experience everytime. I know I can call and get down to the details and nobody get lost in translation. The shipping is fast. Support is great. Makes me look good and keeps downtime minimal for such places as resorts...which expect quick service from me. Thanks.

Installed fireplace logs and all is… Installed fireplace logs and all is working better than anticipated. Room heats from 60 degrees to 70 after just 10 minutes. Sales was very helpful in finding the correct replacement that I needed. I recommend Spotix and will purchase again in the future.