Spotix

2810 Stoner Court, #1, 52317, North Liberty, IA, United States
http://www.spotix.com
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4.60
Based on 20 Reviews

5

90.00%

4

0.00%

3

0.00%

2

0.00%

1

10.00%
About Spotix

Welcome to Spotix.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.kickassgrills.com, www.fireplaceremotecontrols.com, along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!

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Anne Lombardi
GB

AMAZING customer service! AMAZING customer service!! I viewed several Spotix self-help videos to get my gas logs to turn on. At the end of the video, Spotix offered assistance by phone if the videos were unable to solve the problem. I couldn’t believe it!! I decided to call (feeling a bit guilty since I hadn’t bought my gas logs from them) and talked to 2 of the NICEST people. The technician identified the problem with my logs immediately and I was able to solve my problem. We will be building a new house this year and I’ll DEFINITELY make sure to buy products sold by Spotix. The most incredible level of customer service!! Effective today, I am a new SPOTIX customer!!

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Judy
GB

Satisfied customer We ordered a fire bowl that advertised a 24" burner. When we received it, a 18" burner shipped with the fire bowl. I called to explain the situation to Spotix and upon investigation they discovered that the vendor changed the size and did not notify them or us. To make the situation right, they are shipping me a 24" burner for free. Lucas was great with the inquiry on the burner and in providing advice on purchasing fire glass. Thank you for the great customer service.

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Ed
GB

This company stands out for customer service and so pleasant to deal with.… This company stands out for customer service and their willingness to be as helpful as possible. It was a mistake by me in ordering the wrong item, but they were able to come up with a solution, I never thought of. They kept my cost to a minimum. It was an amazing experience.

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Travis
GB

Although delivery was slightly longer… Although delivery was slightly longer than expected (through no fault of Spotix), Spotix did a very nice job of following up with an updated ship date after I reached out to their customer service line.

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Cynthia
GB

Spirit was very helpful when I… Spotix was very helpful when I purchased a bbq through Amazon but wanted to exchange it for a bigger one. I was able to purchase directly through Spotix the second time and they made it easy to return the previous one. They even gave me a discount and did not charge me return freight shipping fees. I’m looking forward to the reviving the new grill!

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