Excellent engagement with the team from… Excellent engagement with the team from Lumberjack Direct. Just for reference we did our entire house with new high-end hardware flooring, and from order placement to delivery they kept me updated the whole time. Additionally, we made some nonstandard requests to ensure our selection of flooring color was right and the team was more than happy to accommodate. Best business team I have worked with in years, when you reach out to contact them email or phone they always "immediately/same day". Being my background is in retail and distribution channel, I can say hands down these guys are legit! I am recommending them to everyone, first class service. Thanks to Dylan, Jacob and Andrew !!

Deliver Broken Products and Won't Replace Them Their website states a promise that they will provide a complete refund if a customer isn't satisfied with their flooring for any reason. The flooring arrived on pallets which were significantly damaged. The delivery driver and I inspected and took photos of all the damage. We counted 8 boxes of flooring that were badly damaged. When I contacted Lumberjack Direct to get replacement flooring, they said that I needed to use the damaged flooring for cuts and that they wouldn't replace anything unless it was damaged so badly that it couldn't be used at all. Then they tried to say that only one box was damaged despite not being onsite and not believing either the shipper (who was at fault) nor their customer (me). Please beware! This promise is a lie and their customer service is terrible.

Great customer service!!!! Andrew worked very hard to accommodate my needs on product, price and delivery! I'm impressed with delivery as well! Chaz took time to bring my delivery into my home for me and was courteous and professional. In this day and age great customer service needs acknowledged and Andrew provided great customer service! Lumberjack underpromised and over delivered!! Very happy to get my new flooring!!

These guys the best floor guys in the… These guys the best floor guys in the business. Super professional and they finished the job early!!

Saved the day Found the Armstrong flooring we needed to complete our sunroom remake. Not only found it but it was much less per square foot than the other online store I managed to find the exact color at. Armstrong was bought out so the products were no longer available at big box stores and the color we needed seemed even less available online. Delivery was smooth and no damage to any of the boxes