Tiffany was superb Tiffany was superb! She patiently walked me through the entire purchase. Her experience and knowledge were invaluable.

A real person The person to person contact is the most important aspect of dealing with City Shade. Just knowing that a real person is on the other end makes the experience worth it.

User friendly & Free Design Help! User friendly & Free Design Help! We had a great experience working with a CityShade designer who was invaluable in helping us navigate the site options and make the best plan to decorate our home! The ordering process was super streamlined/simple, products are priced for value and the valence we purchased is a great product! One thing we did that turned out to be a great decision was to order free samples of the different fabrics were considering - holding/seeing the fabric is different from looking at an online image! Unfortunately, after we had put in and paid for our order, we found out the fabric we chose had been discontinued. We ended up subbing out a new fabric WITHOUT a swatch and although we're happy with the end product, the fabric on the wall is different enough from the photo online that it's just not what we planned on. Doesn't mean we're not happy, but it was enough of a surprise to mention.

The follow-up shown after receiving my… The follow-up shown after receiving my samples is important to me. Kay sent an email asking if i need further help with purchasing the perfect window treatment. I appreciated the email due to most companies don't care if you liked or disliked their samples and never send an email to see if there more they can do to accommodate your needs. Thank you.

Ordered custom made curtains Ordered custom made curtains. Was given an approximate delivery date.Curtains came in half the time stated. Beautifully packaged, beautifully made.