Placed an online order but was unable… Placed an online order but was unable to change the shipping address if Paypal was used. Called customer service and the representative was able to change the shipping address. Great and quick service.

Chris Buddock- first rate customer service From helping us buy a bed and bed system, buying and exchanging mattresses, and then a house call to fit the mattress to our bed, Chris is excellent customer service personified. He repeatedly said “ I just want you to be happy with your purchase. “. We bought high end stuff from a first rate guy.

Fantastic experience with Raymour and Flanagan on Staten Island.… My recent experience with Raymour and Flanagan was great. I had an issue with a mattress that I had purchased two years ago. I called the customer service team and explained the problem. The representative immediately set up an appointment with a service technician to come to my home. They came the very next day, inspected the mattress and forwarded their report to the store. The service technician told me that I should hear from customer service within 24 to 48 hours. I received a call back that same afternoon informing me that I was approved for a full replacement of my mattress. I made an appointment with a manager and selected a new mattress. The manager was very helpful in helping me with the many available selections. He helped me to look up reviews and find one at the price range I was looking for. The whole experience was wonderful.

Finding a perfect sectional sleeper sofa This store has a huge selection of quality furniture, but what made it easy to navigate and select was having a caring, helpful salesperson, Wanda Diaz. She listened to our wants and needs and gave us suggestions with patience and no pressure. When I decided the next day to add a chair that we had seen, she went out of her way to include it in the same delivery with our initial purchases. All in all, a pleasant and productive experience!

Brought there warranty Brought there warranty, had issues rarely fixed . Big issue they came in to replace a cracked leg, and said had to order it. We kinda forgot about it until we had another issue and called in to was told our warranty just expired and they won't even replace the broken leg they supposedly oredered under the warranty period. Nothing but crooks. Save you money the discount furniture stores furniture is up to 50% cheeper and if you have an issue just out of warranty as we did with the much more expensive Raymore and Flanagan you at least paid half the price.