Helen
GBI was able to reach someone quickly that could help. I appreciate most of all that when I called that I was able to speak to someone that speaks English as a primary language! Second , Alex was knowledgeable and helpful with a suggestion that I might like a simpler remote. He was patient and answered my questions.
Amy
GBOne of the logs is split (probably… One of the logs is split (probably while shipping).
Charlie
GBKept me updated on the status of the… Kept me updated on the status of the order. Kinda frustrating for both of us because the manufacturer had to back order the item. Not anyone’s favorite.
Will
GBKudos to the FireplacesDirect Crew: Keeping Warm, Keeping Happy! Huge thanks to the skilled team at FireplacesDirect! Recently, my PelPro PP130B convection blower, which is two years old, began emitting loud noises out of the blue. Upon searching for the necessary replacement part here, I experienced a seamless, swift process with excellent communication regarding my purchase. I've consistently received top-notch service over the past three years of utilizing your services. I wholeheartedly recommend FireplacesDirect to anyone in need.
Chris
GBI received a defective product the… I received a defective product the first time and the customer service provided by both Lucas and Kyle were outstanding. They both turned a bad customer experience to an outstanding experience. They used patience, product knowledge, honesty, and continued communication to make this transition.