Darren was brilliant Darren was brilliant. professional & such a pleasure to deal with. He managed to get cerise pink lipstick that my 4 yo ruined every room upstairs. Thanks Darren 👍

I had water damage on my carpets and my… I had water damage on my carpets and my insurance company passed it on to renew. WORST THING THEY HAVE DONE. 0 communication and a lot of back and forth! 5 months later my carpets have still not been replaced!!!! &every person i speak to has a different answer!!!! AVOID AT ALL COST!

A faultless service! We were visited by Shaun from Renew Flooring who inspected our carpet and spent 2 hours repairing the problem for us. Great service - professional, helpful and above all our problem was solved with no further fuss. Brilliant. Thank you Shaun. 10/10

Excellent Claims Support team performance The support team were very efficient and helpful in progressing my damage claim resulting from a home decorating accident. Explained the claim procedure thoroughly and handled requested documents and photos promptly. Thank you very much for helping to deal with my claim with great empathy and obtain speedy resolution. ✅

Absolutely terrible service Absolutely terrible service. The worst I’ve ever experienced. From constant delays to being blatantly lied to! Told by Renew they have a carpet fitter that can fit at quote they’ve offered only to be told by that fitter the price they give them is 1/2 of what they could do it for and they would not be able to take the job. All lies from the start. Only offer the price they do because it’s their own carpet supplier company - that’s why cash settlement is a fraction of true price. Even with that they don’t have fitters to do job at price quoted.