WELL I HAVD DEALT WITH THIS COMPANY… WELL I HAVE DEALT WITH THIS COMPANY RENEW TWICE NOW! CUSTOMER SERVICE IS EXCELLENT. Lovely kind considerate staff! DAMIEN WHO CAME TO OUR HOME HAD A PLEASANT ATTITUDE & EASY TO TALK TO. ITS A PLEASURE DEALING WITH REAL PEOPLE THAT SHOW A BIT OF COMPASSION & care about their clients. THANKYOU TO ALL AT RENEW ❤️

Absolutely terrible service Absolutely terrible service. The worst I’ve ever experienced. From constant delays to being blatantly lied to! Told by Renew they have a carpet fitter that can fit at quote they’ve offered only to be told by that fitter the price they give them is 1/2 of what they could do it for and they would not be able to take the job. All lies from the start. Only offer the price they do because it’s their own carpet supplier company - that’s why cash settlement is a fraction of true price. Even with that they don’t have fitters to do job at price quoted.

Exceptional service … Every staff member an absolute delight to speak with. Polite, professional, friendly and nothing too much trouble. My dealings with Renew spanned some 9 months and the service never faltered. Outstanding! And a breath of fresh air! Couldn’t recommend them more highly.

The home visit experience. The inconvenience of shopping for carpet and vinyl floor covering was removed with a home visit. The set up of Renew was explained to me and is a fair system for all involved with an insurance claim and a loss adjusters involvement.

Efficient and thorough from start to… Efficient and thorough from start to finish. Were kept informed and updated, given helpful information about our new carpet and a very knowledgeable representative visited our property to assess. The fitting was fast and well done.