Colour doesn’t match order! Ordered two pairs of jeans in a particular colour but was sent two pairs that were very obviously not the colour advertised. Although they were quick to respond and sent a prepaid returns label, they haven’t resolved the issue of the wrong colour jeans and an obvious misrepresentation if that colour on their website… I wonder if they hope people will keep the jeans anyway, pity.

No returns label included in delivery… No returns label included in delivery and I do not know if you have the item back yet and I haven’t been refunded.

Misleading to say the least I found a rug, a lovely rug. I put in my basket to think about it. I got an email asking if I had forgotten something and offering free delivery. So I bought it and got stung for £59 delivery and when I complained I was told it was 'furniture' so dint count for free delivery... so why email me offering it???? I think I was seriously mislead and m not a happy customer.

Awful customer service Bought a pajama set when visiting London. First cool wash before using them caused some of the dye to run and stain the garment. No response at all when emailing them. I then decided to call the central number but was told I could only call the specific branch. These calls rang out a number of times. Eventually getting to speak to someone there I was told I could only return the item to a shop - there are none in the South West where I live. I also was informed I only had 14 days to do so. So I now have a ruined, unused set of pajamas. Truly awful company to deal with and with a poor quality product in this case.

Amazing purchase Bought a butter dish, couldn’t be happier. Such wonderful designs! Wish they would deliver all their products to the EU.