Kendra Vengrin
GBIncorrect products received, ongoingcustomer service confusion We ordered 2 fireplaces and the sales rep ordered the wrong products. We haven't been able to resolve this issue with the company, despite over 100 emails and phone calls to attempt to return these incorrect items. It's been the most frustrating customer service experience we've ever managed.
Brandon Rush
GBAs Described/ Arrived Quickly I received my fire pit burner as described. I was disappointed with how the item was packaged as there was no bubble wrap or anything around the burner during shipping. It appears it made it though in one piece. Otherwise, good experience.
Larry Starr
GBGreat price and quick shipping. Received fireplace stove 5 days after placing order in excellent condition. They had the best price I could find. Very happy with purchase.
Frank hamzaj
GBThis company is a joke they lie This company is incredibly disappointing. They falsely claimed to have the parts I needed in stock and proceeded to place an order. However, despite their assurances they did not have them, I never received any emails from them stating they did not but only one with a 50 dollar gift card to order more from them. When I requested proof, they sent screenshots of emails that appeared to be copied and pasted. Dealing with them has been nothing but frustrating, and I have no intention of ever ordering from them again. Save yourself the hassle, time, and money by avoiding this unreliable company."
Peter B
GBTouchstone - The Sideline Recessessed Electric Fireplace This product is exactly what it claimed to be, realistic looking along with giving off a nice amount of heat. The shipping was fast and well packaged. Installation was easy with good instructions. The price was also lower than other sellers. Would definitely recommend this company.