Frank hamzaj
GBThis company is a joke they lie This company is incredibly disappointing. They falsely claimed to have the parts I needed in stock and proceeded to place an order. However, despite their assurances they did not have them, I never received any emails from them stating they did not but only one with a 50 dollar gift card to order more from them. When I requested proof, they sent screenshots of emails that appeared to be copied and pasted. Dealing with them has been nothing but frustrating, and I have no intention of ever ordering from them again. Save yourself the hassle, time, and money by avoiding this unreliable company."
Larry Starr
GBGreat price and quick shipping. Received fireplace stove 5 days after placing order in excellent condition. They had the best price I could find. Very happy with purchase.
Brent
GBGreat Shopping Experience As advertised, Fire Pits USA both price matched a lower price and applied a further discount for signing up for future offers. Communication was quick and good and shipping was fast. Very satisfied.
George
GBYou have not shipped my orders. -
Fred Kennedy
GBI needed to address an issue with the… I needed to address an issue with the wheels on a new Napoleon Rogue grill, I had just acquired, they wouldn’t clear a mat on the way to a storage area for the grill. I contacted Napoleon and they suggested an upgrade and provided a part number. I entered the part number on a search and ‘Fire Pits USA’, came up!!! Their website was easy to navigate, I found the part, the cost was reasonable, they offered free shipping, provided an additional discount, shipped immediately, and the part was OEM!!! Thank you! I have since installed the wheels, which came with exceptional instructions, to do the the job, from A to Z!!! The wheels solved my issues with the mat!!! I have been grilling for over fifty years and, now, have a grill that will most likely outlive me!!! Humbly and respectfully, FLK