Nancy Brook Montgomery
GBVery Happy AGAIN with everything...you guys are our "go to" flooring Store! David & Abby at the Ames store were top notch to deal with, and we were extremely pleased with the professional, hard working installers Don and Casey of Don & Son Installation. Looks great guys! Thanks! There's a reason we've been having everything done in our home for over 10 years with you when we need flooring specialists! Kelly & Nancy Montgomery
Jean Young
GBPoor service Poor service, took months to get installed. Told they were coming several times, sometimes two to three times a day where told different times and dates. When they did come tile could not be installed because subfloor needed to be removed. Saleman told them to put over existing vinyl floor causing tile to be much higher than carpets, trip over it numerous times a day! Only way to fix without taking out tile is take out carpet and build up family room floor(17x30 foot room) and replace carpet out of our pocket. Sounds like a good way to sale carpet!!
Dissatisfied customer
GBGreat products, poor service experience, agreeable resolution Content with the flooring, but not worth the headaches. Wish we had gone somewhere else. Addendum: You were given several opportunities to "make the process smother" but, unfortunately, you neglected to do so. Reply: Todd Bierl called me to discuss my experience and did what he could to make things right.
RHONDA & NEIL BOCK
GBWe are very pleased with our new carpet … We are very pleased with our new carpet and flooring. Dave did an excellent job from start to finish. I will recommend him to others. Sarah was very helpful in guiding us in our selection of both our vinyl planking and our carpet. She also checked in with us during and after the whole process to make sure everything was going okay. We are very satisfied customers!
Disappointed customers
GBPoor customer service We were disappointed in the sales and service provided by the carpet one personnel. Measurement of the product is a key to getting a project done on time. After measuring incorrectly and not ordering enough, we had to wait even longer than we were told the first time. Thank goodness the installer caught her mistake before cutting it. The saleswoman nevers mentioned that the pattern that we had picked couldn't be pieced, nor the price or how to care for it. All of these things should be brought up.