The Customer Service at Decor Lane is… The Customer Service at Decor Lane is excellent. I ordered a Duvet Set and realized after it shipped that I had ordered the incorrect color. They were able to retrieve the shipment and send the correct color to me. I will definitely shop with Decor Lane in the future.

This is the company I can trust I wasn’t clear about the print description then I contacted customer care team and promptly received the answer that completely satisfied me. I went to ordering and received the package without delay.

PRODUCT DECEPTION I purchased a duvet for my daughter’s birthday. It was the exact COLOR that she wanted based on decor-lane’s online catalog. We opened the package and could not believe how DULL and BLAND the actual color was. I immediately contacted decor lane. This company delayed sending me a address to return the duvet. They wanted me to try their suggestions. After about 3 or 4 request they finally sent me the address. Our disappointment was so great. Please re-read their return policy. Which was another let down. It cost me a little over $70.00 to return the duvet. The worst return policy I have ever experienced.

Had a great experience Had a great experience! The representative was helpful when I got the wrong size and helped me exchange the items easily. Good quality products.

Decor Lane Provided the highest of quality Great treatment and although I didn’t want a full set for this specific room , but had fell in love with some of the beautiful high quality pieces, Decor Lane went above and beyond to make my experience important. Their products are stunning and they provided a personal touch in all aspects of my experience. I will be buying from them again. And will absolutely tell my friends in my community whom many of which are building homes up here on the mountain currently .