Beautiful mirror and exceptional… Beautiful mirror and exceptional customer service. Very pleased with the purchase. The Customer Service team is very helpful and happy to assist in case you need it.

I got a broken mirror & still no replacement after a week with no replay from customer service I got a broken mirror. Eric Gu finally responded to my email, after I sent two emails & left a voicemail at number provided which no one answers, to ask if I wanted a replacement & now he hasn’t responded to my last 5 emails saying yes, please send replacement. I need this resolved ASAP. Very disappointing & I am out almost $500.

Mirror completely SHATTERED My oversized mirror was completely shattered upon opening the box. The box was slightly damaged, but the packing should have been done much better to prevent breaking. So so disappointing & customer service has been a pain to get in contact with. Seems as though the phone number listed is ringing directly to someone’s cellphone bc I can leave a voicemail (strange). I’m currently waiting on the company to respond to my email about hopefully replacing it.

The mirror broke in mail and never… The mirror broke in mail and never arrived. Wish they reached out to me about it but they were unaware. Customer service was good when I reached out. Sent a replacement. Beautiful mirror.

The mirror I purchased was delivered… The mirror I purchased was delivered damaged and I emailed the company the same day along with pictures. I received a response the following day and customer service apologized for the incident. Customer service was great, I didn’t have a hard time at all. A new mirror was shipped and delivered 3 days later, they were very prompt. I ordered the charcoal expecting it to be a dark color but it wasn’t, it was more on the grayish color but the color turned out perfect since it matched my new flooring. I gave it a 4 star because the product wasn’t exactly true of size. I purchased a 71”x 31” mirror and when I measured it, it was a couple if inches smaller in length but other than that I’m happy with mirror.