Guarantee not honoured Mattress is less that five years old and springs faulty, customer service do not offer replacement only 25% refund or discount towards another mattress which I would not be accepting. 10 year guarantee is a scam!

Tracking info given late and item never arrived the customer service on this occasion was not very good. they didn't bother sending tracking information for delivery and when i messaged them it took them several days to respond only for them to say it was apparently was delivered over the weekend when it never even turned up! the tracking information didn't even match up and no response from them to send another mattress. had to raise a dispute with paypal just to get something done with the issue.

Love it This is hands down one of the comfiest mattresses we've ever owned. This mattress is incredibly comfortable and my family loves it so much this is the second one we've purchased. The Queen size is perfect for us, and at its price, it's definitely worth it. We are so pleased with our purchase, and we recommend it to anyone in the market for a new mattress.

For the price and quality, it works for me. For my money, this mattress is great! Certainly not too hard or soft for me. A good bed is obviously important to me and I find this medium-firm is perfect, it is so comfortable and I have the best nights sleep.

Excellent customer service Excellent customer service, unfortunately the mattress topper I bought was too firm. I contacted their customer support and asked if they could exchange for me as it was in their 100 day policy. They couldn't have been more helpful, sent me details of other ones then dispatched a brand new one which was softer within a few days. Thank you so much