Tracking info given late and item never arrived the customer service on this occasion was not very good. they didn't bother sending tracking information for delivery and when i messaged them it took them several days to respond only for them to say it was apparently was delivered over the weekend when it never even turned up! the tracking information didn't even match up and no response from them to send another mattress. had to raise a dispute with paypal just to get something done with the issue.

Love it This is hands down one of the comfiest mattresses we've ever owned. This mattress is incredibly comfortable and my family loves it so much this is the second one we've purchased. The Queen size is perfect for us, and at its price, it's definitely worth it. We are so pleased with our purchase, and we recommend it to anyone in the market for a new mattress.

Never turned up Ordered a mattress, shipped in a day, never turned up and out of the blue got a message that it's been refunded. No reasons given. At least it's been refunded....

I ordered a matress I ordered a matress , it took ages to come and they delivered a super king instead of a double, they do not respond to emails and the uk number on the website does not exist, they contacted me once asking for photos to prove I had not opened the package which I hadn’t and I gave photos the same day as requested, and then again they did not respond. So I am left with a mattress that doesn’t fit the bed. The customer service is non existent so for this reason I would not recommend.

Fantastic matress Fantastic matress. No more tossing and turning feel like this will be a life changer. Woke up this morning totally refreshed and no aching lower back. I would describe this matress as heaven on a bed. Superb.