Trish Smith
AUFantastic rug , fantastic customer service Was very happy with the Colour and quality of the rug , softer than I expected, and the rug underlay made it nice to walk on BUT although the rug was true to Colour , when in my room competed with my mural - I contacted Rugital , and the customer service was brilliant, they offered to let me swap the rug , or get a full refund, I opted for a full refund at this point , and the refund was prompt - I certainly would buy again from this company, and highly recommend rugital
Kenny Lai
AUAbsolutely dont buy from this website Absolutely dont buy from this website, the rug was delayed by 2 months and when it arrived it look more like a towel than a rug. The team in charge advised me the delays were from shipping issues on their end which I was ok with as they advised me the rug was of highest quality but once it arrived in the disgusting packaging I opened up and found the worst quality rug (felt like a towel) which frustrated me more as the correspondence from the team put me at ease due to their mention of high quality. Absolutely avoid this and save your money due to the extensive delays i have exceeded the refund time so I am now n correspondence to see what I can salvage in terms of what I paid. Waste of time and money
Fiona Temple
AUTerrible customer service and lack of… Terrible customer service and lack of communication. No updates from the company until I contacted them 3 weeks after purchase. I was informed there was a delay in manufacturing (to upgrade the product). At 7 weeks from ordering I contacted again and was told my product had been shipped. The tracking details did not work and I assumed I had been scammed. After more emails, web ‘chat’ and Shop ap messages, I finally got through to an actual person. My product arrived that day….nearly 9 weeks from ordering and the communication received was in reply to 2 of my many messages. The product appears to be fine but I would NOT recommend due to lack of communication and customer service.
Frances Davies
AUI still haven’t received my rug I still haven’t received my rug. Frances Davies
Simone OB
AUNeeded to change delivery address Needed to change delivery address, emailed company and got no reply