Super duper Great product. Went together super easy (a screwdriver and my 50+ year old lady hands and decent directions.) Absolutely beautiful product -- helps prevent the wind blowing the flames flat. ALSO -- I was very impressed with the packaging. Minimal and secure. Everything arrived in one piece. A+ all the way.

Curious that you would ask my opinion Good products and excellent initial contact. Very informative and helpful.. Trouble is that my order has never been completed! I've emailed and recieved responses but as of yet I have not recieved all the products I paid for!! I'd honestly given up. I figured I'd have to chalk this one up to experience. What happens now will determine two things... my future business and the real quality of the company.. We'll see huh

Copper fire glass We ordered the 1/2 inch Cooper Reflective American Fireglass and it is beautiful in our outdoor fire pit. The price was the best we could find on the web. Customer service notified us later that the glass was out of stock and offered to provide another glass that was actually more expensive. We elected to keep our original order and it was back in stock and delivered very quickly. We are very pleased with the product and service!

Very Poor Customer Service I placed an order for 19" stainless steel insert. I was shipped (2) 25" SS inserts. I called customer support and got a phone call back within (2) days. The gentleman left message and stated how sorry he was I received wrong merchandise. He stated I would get an email with return authorization but could wait till I received correct product to return. It has now been over a week and nothing no email. I have left an additional (2) messages and no replies. Getting ready to stop payment.

EXTREMELY CONCERNED WITH RECEIPT OF MY… EXTREMELY CONCERNED WITH RECEIPT OF MY PURCHASE FROM THIS GROUP!! Invoice# CS-19760 I have been waiting now for the past couple of months to be contacted by someone at your place of business with an update on the delivery of my purchased BBQ Island. I have not received a response email, message or phone call in regards to any of my recent contact attempts I also made. When will I receive the bbq island I purchased!! As I have stated over and over again in my emails, live chat requests, instant messages, and my phone messages, contact me ASAP! Toli