Terrible customer service After waiting 2 weeks for my product, which I was entirely ok with, it never arrived. I Then called to inquire about the delay. With no answer, I left a message explaining the situation and asking that a rep please call me back. The following day with no notification my order was cancelled and refunded. I then called again, now annoyed that after waiting 2 weeks my order was just cancelled without notification or warning. The rep then explained they no longer have the item in stock. I should have been notified and not had to reach out on my own. What if I didn't call, would they have just held my $1,000 purchase...

Super duper Great product. Went together super easy (a screwdriver and my 50+ year old lady hands and decent directions.) Absolutely beautiful product -- helps prevent the wind blowing the flames flat. ALSO -- I was very impressed with the packaging. Minimal and secure. Everything arrived in one piece. A+ all the way.

Great Product, Challening Communication We love this company for their fantastic products. However we ordered the product and were told it shipped about four times before we finally got confirmation. We called and didn't get calls back. We emailed questions without a great response. The product is the best, so we will probably keep ordering, but if it is a timely situation, you might want to order many weeks in advance.

Great customer service I talked to someone from customer service before my purchase, then a person from technical support after my purchase. I cannot tell you how refreshing it is to talk to people who know their job & care about customer service. You have, by far, the best prices I found on the internet for the American fireglass products. Thanks for the great shopping experience.

Great service before and after the sale I ordered a grill, got a fair price, and quick delivery, and used the bill me later option with PayPal. Grill was mostly preassembled and easy to set up. There were some screws missing on the rotisserie assembly, and George responded asap to my email and sent replacements. Later, when under warranty the side light broke and the igniter failed, once again, an immediate email acknowledgement and the parts showed up. I will definitely repeat as a customer.